About Us
Seito’s headquarters is located in Hong Kong with subsidiary companies in Malaysia and China where we have branch offices in Shenzhen & Guangzhou. With authorized dealers, we are able to provide support services in over 15 countries and regions.
Goals & Commitments
Based in Hong Kong, Seito Systems Limited develops and markets Point-of-Sale (POS) solutions in the area of hospitality, food service, retail industries. Since 1994, we dedicated in the POS system application and we are now the industry leader with our Seito Food & Beverage Management System. We took the lead to make research, thorough investigations and subsequent discussions with customers to analyze their requirements and provide the most suitable solutions to them. SEITO is therefore enthusiastically received in the marketplace.
Customer focus and satisfaction are our spirits. Our primary objective is to continuously provide the industries with quality management and the most up-to-date advanced technology so as to equip them with excellent competitive tools to maximize their productivity, efficiency and returns.
In our quest to become true partners with our customers, we offer our expertise to assist customers in determining the solutions best suit their needs. We commit to the support and continuing improvement for SEITO and using our solution, our customers can count on smooth and effective operation from time to time.
Our Customers
For the past decade, we have been serving more than 6,000 customers in over 15 countries or regions including Hong Kong, China, USA, Canada, Netherlands, Australia, Japan, Indonesia, Malaysia, Vietnam, Thailand, Singapore, Philippines, Taiwan and Macau etc. Now, there are over 70,000 sets of computers or POS terminals running SEITO.
Our Services
We are committed to a long-term partnership with our customers, providing all aspects of system planning, installation, training and on-going maintenance services. We have a direct sales team, project team, R&D team and service team to fully support our customers locally. In other regions, we have either our branches or authorized dealers and partners to provide valuable services and supports to our customers more directly and efficiently.
Project Implementation
- Hardware and Software Preparation
- Network Consultation
- Menu Design & Set-up
- In-house System Setup & Installation
- User Training
- UAT Support
- On-site Installation
- System Change Over & Fine Tune
- Standby Support
Service Support
- Hotline / Remote Service Support
- On-loan Hardwares
- Bad Position Reengineering
- Preventive Maintenance
- Hardware Repairing & Troubleshooting
- Software Preventive Maintenance
- Program Update for Bug Fixes
